Artificial Intelligence (AI) was coined in 1955 by Stanford University Professor John McCarthy. AI has been used in various professions, including Social Work Practice. Artificial Intelligence can significantly enhance the practice of social work at individual, group, and community levels by improving service delivery, decision-making, outreach, and access to resources. At the individual level, social workers support clients with personal challenges such as mental health, domestic violence, substance abuse, education, or poverty. AI can analyse client data such as case histories to predict relapse, suicide attempts, or abuse, allowing early interventions. For example, Mental Health Chat bots tools like Wysa provide 24/7 AI-powered emotional support, offering coping strategies to individuals between counseling sessions. AI tools automate administrative tasks such as task of scheduling and documentation, giving social workers more time for client interaction. AI-based translation tools help bridge service delivery to diverse populations. At the group level, social workers who utilize AI-driven education tools can provide customized learning and vocational training for marginalized groups. AI can analyse group discussions to identify group engagement levels or conflict areas, helping facilitators improve group outcomes. At the community level, AI aids in identifying systemic issues, mobilizing resources, and policy making. For example, AI can analyse the data related to vulnerable populations and plan interventions more effectively. AI enhances platforms that gather citizen feedback or report issues (e.g., sanitation, access to welfare), which social workers use for advocacy.
Examples of AI Applications in Social Work
Wysa: An AI chatbot using evidence-based methods like CBT, DBT, mindfulness, and motivational interviewing to support mental wellness.
Woebot: A therapeutic chatbot using Natural Language Processing (NLP) to simulate conversations and offer emotional support.
Pyx Health: An app that helps users dealing with chronic loneliness by providing emotional support and health-related resources.
Heyy: A platform offering self-assessments, educational resources, and access to mental health professionals.
Artificial Intelligence is a transformational tool for enhancing the efficacy, accessibility, and scalability of social work in India. When implemented thoughtfully with a focus on ethics, privacy, and inclusiveness, AI can empower social workers to create sustainable, impactful interventions across all levels of practice.